IT Support (L2)

Our client is a well-established international organisation with a strong reputation for operational excellence and a people-focused culture.

To strengthen its local IT presence in Belgium, our client is looking for a service-oriented IT professional who enjoys working in a collaborative and multicultural environment. The organisation promotes knowledge sharing, continuous learning, and professional development while offering employees the opportunity to work closely with both local and international teams.

As a Service Desk Analyst / IT Support Engineer (L1/L2), your responsibilities will include:

• Providing first and second-line IT support to end users.
• Managing incidents, service requests, and technical queries in line with established processes and service level agreements.
• Troubleshooting hardware, software, network, and Microsoft 365-related issues.
• Acting as the primary local IT point of contact for employees based in Belgium.
• Logging, tracking, documenting, and resolving tick…

The successful candidate will have:

• At least 2/3 years of experience in an IT Support, Service Desk, or End User Support role.
• Fluency in English & Dutch. French is a plus.
• Strong knowledge of Microsoft 365, Windows environments, end-user computing, networking fundamentals, and IT security best practices.
• Experience managing incidents, service requests, and change-related activities.
• Hands-on experience with Active Directory and Microsoft 365 user administration.
• Excellent troubleshooting and analytical skills with the ability to resolve technical issues independently.
• Strong customer service…

The opportunity to join a stable and internationally recognised organisation. A key role with strong visibility across the business. A collaborative, innovative, and multicultural working environment. Exposure to international teams, modern technologies, and diverse business operations. A varied position combining operational support, continuous improvement, and project involvement. A competitive salary package complemented by attractive fringe benefits in line with your experience and expertise.