SERVICES DELIVERY COORDINATOR

The company is een familie bedrijf actief in de Security wereld in België en Nederland.

Your Mission

• Coordinate maintenance contracts and ensure contractual commitments are fulfilled.
• Plan and follow up preventive maintenance activities.
• Coordinate service reviews, reporting activities and follow-up actions.
• Monitor maintenance invoicing, renewals and contract amendments.
• Maintain contract documentation, service procedures and operational records throughout the contract lifecycle.
• Act as the operational reference for maintenance contracts and contract-related information across the company.
• Support engineers and internal teams with contract-related questions.
• Coordinate subcontractors and ensure service activities are properly tracked.
• Support customer communication and manage operational escalations when required.
• Identify risks, priorities and improvement opportunities before they impact service management.

• During your journey at Tein Technology, you'll develop expertise in:
• • Service Delivery & Contract Management
• • Customer Relationship
• • Operational Planning & Coordination
• • Service Reporting & Business Performance Monitoring
• • Mission-Critical Voice, Video & Network Services

• POSITION’S REQUIREMENTS
• Education, Knowledge & Experience
• • Bachelor's degree or equivalent experience.
• • Experience in service coordination, operations, administration or customer support.
• • Strong organisational and planning skills.
• • Interest in technology, customer service and operational excellence.
• What Makes You a Great Fit
• • Fluent in Dutch and/or French, with a good command of English.
• • Highly organised and able to manage multiple priorities simultaneously.
• • Customer-oriented with excellent communication skills.
• • Proactive, action-driven and comfortable taking ownership.
• • Commercial mindset with the ability to identify opportunities and improvements.
• • Comfortable coordinating engineers, customers and external partners.
• • Structured and detail-oriented without losing sight of the bigger picture.
• • Calm and effective under pressure.
• • Curious about technology and service management.
• • Eager to grow towards a Service Delivery Management role.

Van € 2.800 tot € 3.200 per jaar

Practical information:

• Work location: Schaerbeek, Brussels.
• Minimum half-time availability.
• The position is open to an internship or junior profile, with the possibility of permanent employment for the right candidate.

Continious Learning &Growth

Develop your expertise in reporting, automation, business intelligence, and service management while working with modern Microsoft technologies.